Purchasing Terms

A 50% deposit is required to confirm your order. The balance is due prior to shipping. We accept Visa, MasterCard, personal checks, and company checks. Unless arranged otherwise, your order will be shipped to you via common carrier.

We have discounted shipping rates with several nationwide carriers and in order to extend these low rates to you, we include shipping charges in your final invoice. Once your order is shipped, you will be provided the carrier's terminal phone number and the shipment tracking number. You will then need to call the carrier and arrange delivery.

Upon carrier delivery of your order, it is your responsibility to unload your flooring and move it to a safe dry place. The freight carriers responsibility ends upon arrival at the delivery destination. Two or three individuals can usually unload an average size order (1100s.f.) within a half an hour. One person is required on the truck to break open the palletized order and hand down the smaller individual bundles (40-65 lbs.) to helpers on the ground who then move the bundles inside. Of course, if a forklift is available at the jobsite unloading is much simpler. Carriers usually allow 30-45 minutes for unloading. Your order has arrived at the delivery destination freight pre-paid and no additional fees are due. Should a carrier driver ask for C.O.D. payment, please call the terminal for clarification.

Baltimore Floor Works also offers local delivery on company owned trucks in the Baltimore-Washington area. With this service, we will stock the jobsite with your flooring order. Please contact us for quotes on local deliveries.

Please e-mail or call us to get price quotes on any of our flooring products. Quoted prices are generally good for 30 days. To place an order, simply call or e-mail us with your specific needs. We will confirm your request with a firm delivered price and an estimated delivery date.

Important

• Quantity of product must be verified at the time of delivery.
• Any shipping damage must be noted on all shipping documents at time of receiving your order.
• Flooring must be insoected for quality of manufacture, grade and moisture content.
• Product claims must be made before the product is installed.
• It is our responsibility to provide a dry and correctly manufactured product.
• It is your responsibility to confirm all of the above details before installation.
• Claims will not be honored on more than 80 SF of installed product.
• Please follow National Wood Flooring Association guidelines on subfloor preparation, flooring acclimation and installation.
  

CAUTION!

Wood Dust Advisory:
For all untreated wood and untreated wood products.

• Sawing, sanding or machining wood products can produce wood dust, which can cause a flammable or explosive hazard.
• Wood dust may cause lung, upper respiratory tract, skin and/or eye irritation.
• Some wood species may cause dermatitis and/or allergic respiratory effects.
• The International Agency for Research on Cancer (IARC) has classified wood dust as a nasal carcinogen in humans.
• Avoid dust contact with ignition source.
• Sweep or vacuum dust for recovery or disposal.
• Avoid prolonged or repeated breathing of wood dust in the air.
• Avoid dust contact with eyes and skin.

First Aid: If inhaled, remove to fresh air. In case of contact, flush eyes and skin with water. If irritation persists, call a physician.

Return Policy

When merchandise is returned, it will be accepted under the following conditions:

Merchandise returned must be in good condition. Credit cannot be allowed for broken packages, dirty, warped, weathered, picked over or used materials. It is the responsibility of the customer to protect the material for the return shipment. A 15% handling charge will be deducted on all merchandise returned. Customers must supply a copy of their invoice when returning merchandise in order to secure proper credit. Special and /or custom ordered merchandise is not returnable. Permission to return material must be requested thru our office in advance. Return freight is the responsibility of the customer. Merchandise must be returned within 30 days. Complaints on tally or other quality issues must be made to our office immediately, before the material is used!

Our Guarantee

All of our flooring is guaranteed against manufacturing defects above the industry standard defect tolerance allowance of 5% within a grade. Any defect that would render a plank(s) unfit for safe functional use will be considered. These defects may include unsound material, defective milling, defective finish, and improper moisture content. Claims for replacement planks may be made after customer inspection, but prior to installation. Any planks giving rise to claim under this warranty will be replaced free of charge, after company inspection and approval. This warranty only covers the cost of replacement planks and does not cover the cost of labor and other associated costs. Care should be given to reading and understanding our grade specifications prior to ordering.